Billing Terms And Conditions

At Kipello, every transaction is handled securely and transparently. Here's how billing works when you shop with us.

1. Accepted Payment Methods

We accept: Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.

2. When You're Charged

Payment is taken in full at checkout. We don't process or ship anything until payment clears. If a payment fails, we'll let you know by email and your order won't move forward.

3. Pricing

All prices on kipello.com are shown and charged in Pounds Sterling (GBP). Prices can change at any time without notice. Promotional discounts only apply to orders placed during the active promotion and cannot be applied retroactively.

4. Keeping Payments Secure

Every transaction runs through SSL-encrypted, PCI DSS-compliant payment processors. We never store your full card details on our own servers.

5. Refunds and Chargebacks

Refunds follow our Refund Policy and are returned to your original payment method. If you run into a billing issue, email support@kipello.com before opening a chargeback — we're able to resolve most issues directly and faster.

6. Contact Information

Kipello
748 Warwick Rd, Tyseley, Birmingham B11 2HG, United Kingdom
Email: support@kipello.com
Phone: +44 7458 148769
Hours: Monday–Friday 9:00 AM–5:00 PM GMT | Saturday 10:00 AM–2:00 PM GMT